Enhancing Call Center Efficiency: Data Driven Workload Prediction and Workforce Optimization. The Eurasia Proceedings of Science, Technology, Engineering and Mathematics, [S. l.], v. 24, p. 96–100, 2023. DOI: 10.55549/epstem.1406245. Disponível em: https://epstem.net/index.php/epstem/article/view/693. Acesso em: 1 mar. 2026.