Overcoming Communication Challenges in the Construction Industry: A Comparative Study of Kuwait and Saudi Arabia

Abstract

Lack of communication is a major barrier in the construction zone, particularly in Kuwait and Saudi Arabia, and can critically influence the gaining or drub of a project. This survey engaged consultants, clients, and contractors in the Kuwaiti and Saudi construction industry through a comprehensive survey, which listed 32 potential sources and 21 possible consequences of bad communication. The survey revealed that the important reasons of ineffective communication in both countries include the complexity of the industry, poor planning and coordination, reduction of communication techniques and preparation, differences in skill levels among teams, and poor detailed drawing. The greatest notable impact of poor communication includes mistakes, misunderstanding, low satisfaction, poor teamwork, poor planning, time overruns, low productivity, and adverse impacts on the design process. Interestingly, the survey results indicated a substantial agreement between Saudi and Kuwaiti respondents on the roots and influences of bad communication. To improve communication in these industries, it is crucial to treat the identified reasons and implement effective communication procedures and training. This study’s findings provide valuable insights for the construction sectors in Kuwait and Saudi Arabia and may also be relevant to other developing countries. Upcoming study should highlight the development and implementation of effective communication strategies based on these findi